A circuit can be live, carrying customer traffic, and consuming support while the BSS has no corresponding billing record. That gap can remain invisible for months.
Billing sees a ledger. The network sees traffic. Continuous correlation compares both versions of reality.
Revenue Assurance works from the BSS: what was ordered, invoiced, and collected. Network Operations works from what is active and carrying traffic. Each team can fulfill its responsibilities while the gap between delivered service and billed service remains unseen.
A billing system can only evaluate the services recorded inside it. If a circuit is active but the billing record was never created—or its identifier does not match—the BSS has no discrepancy to flag.
Live-but-unbilled services affect revenue, operating cost, and the financial picture leadership uses to plan.
Historical range reported for overall telecom revenue leakage across operators and survey periods.
Illustrative annual leakage at 1.5% for a carrier with $150M in annual service revenue.
What a live, billable service generates when it never receives a corresponding billing record.
The $2.25M example illustrates total potential exposure; the portion attributable to live-but-unbilled services depends on each carrier’s processes and controls.
WanAware compares active network evidence with BSS records continuously, turning a missing billing record into an identifiable exception.
“Every unbilled circuit is a question nobody's system was built to ask: does what the network is carrying match what the business is charging for?”
— Jeff Collins, CEO, WanAware
Direct answers for operators, service teams, transformation leaders, and revenue-assurance buyers.
Revenue assurance in telecom verifies that delivered services are represented correctly in billing and operational records. WanAware focuses on comparing live network evidence with BSS records to expose active services without matching billing records.
A billing system can evaluate only the services recorded inside it. If an active circuit has no billing record, or its identifier does not match, the BSS may have no discrepancy to flag.
WanAware continuously compares active network evidence with BSS records and turns a missing billing relationship into an identifiable revenue-assurance exception.
Follow the data from agentless discovery to Relationship Graph correlation and a high-confidence Revenue Assurance discrepancy.
